We have a 30-day money-back guarantee policy. So, if for any reason you are not satisfied with your purchase, you may return it in any condition within 30 days for a refund. Here’s how it works:
Eligibility
- Return requests must be made within the 30-day window.
- Returned items must be originally purchased from our online store. We are not able to accommodate online returns for items purchased in-store at any of our uBreakiFix® by Asurion locations.
Initiating returns
- Access your order history by navigating through the top menu of the website or go directly to https://shop.ubreakifix.com/myaccount. You can also use the link in your order confirmation e-mail.
- Locate the order you wish to return and click the "Return Request" button.
- Select the reason for your return and submit your request.
- Once approved, you’ll receive a return packing label by e-mail. Print it and attach it to your package.
- Ship the item back using the provided label. Upon arrival at our facility, we’ll inspect your return.
- If your return meets all eligibility criteria, we will process your refund to the original payment method.
- Items sent back without first requesting a return will not be accepted.
- Returns must be sent to 175 Derousse Ave, Pennsauken, NJ 08110
- Returns cannot be accepted in-store at any of our uBreakiFix by Asurion locations.
Refurbished devices
Important: Devices ordered online can only be returned using our online process and shipped back to uBreakiFix. We cannot accept returned devices in our stores.
Before returning a refurbished device, remove all screen locks, passcodes, PINs, patterns, fingerprints, face unlock, and account-based locking features so the device can be inspected and processed.
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For iPhone: Turn off Find My iPhone and remove Activation Lock before shipping the device back. For more information, follow Apple’s instructions
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For Android: Remove your Google Account from the device, turn off screen lock, and disable tracking features such as Find My Device / Find Hub before shipping the device back. For more information, follow Google’s instructions
After disabling locking and tracking, back up any personal data you want to keep, then perform a factory reset to erase your information from the device.
Returns received with active locking, tracking, or account-protection features will not be accepted, and will be returned to you without a refund.
Refurbished devices come with a 90-day limited product warranty.
Refunds
After the returned item(s) is accepted and inspected at our warehouse, you will receive an email confirming that your refund is on its way. Refunds will be sent to the original method of payment and should appear on your bank statement within 5-10 business days. Refunds do not include expedited shipping costs.
Exchanges
Exchanges are not accepted. If you’d like a different item, simply request a return for the original item and place a new order for the new item. You will receive a refund for the original item when it is accepted and inspected at our warehouse.
