02. What is your return policy?

We have a 30-day money-back guarantee policy. So, if for any reason you are not satisfied with your purchase, you may return it in any condition within 30 days for a refund. Here’s how it works:

Eligibility 
  • Return requests must be made within the 30-day window.
  • Returned items must be originally purchased from our online store. We are not able to accommodate online returns for items purchased in-store at any of our uBreakiFix® by Asurion locations.
Initiating returns 
    1. Access your order history by navigating through the top menu of the website or go directly to https://shop.ubreakifix.com/myaccount. You can also use the link in your order confirmation e-mail.
    2. Locate the order you wish to return and click the "Return Request" button.
    3. Select the reason for your return and submit your request.
    4. Once approved, you’ll receive a return packing label by e-mail. Print it and attach it to your package.
    5. Ship the item back using the provided label. Upon arrival at our facility, we’ll inspect your return.
    6. If your return meets all eligibility criteria, we will process your refund to the original payment method.
  • Items sent back without first requesting a return will not be accepted. 
  • Returns must be sent to 175 Derousse Ave, Pennsauken, NJ 08110 
  • Returns cannot be accepted in-store at any of our uBreakiFix by Asurion locations.
Refunds 

After the returned item(s) is accepted and inspected at our warehouse, you will receive an email confirming that your refund is on its way. Refunds will be sent to the original method of payment and should appear on your bank statement within 5-10 business days. Refunds do not include expedited shipping costs. 

Exchanges 

Exchanges are not accepted. If you’d like a different item, simply request a return for the original item and place a new order for the new item. You will receive a refund for the original item when it is accepted and inspected at our warehouse.