Refund policy

We have a 30-day money-back guarantee policy. So, if for any reason you are not satisfied with your purchase, you may return it in any condition within 30 days for a refund. Here’s how it works:

Eligibility for Returns

To qualify for a return:

  • The return must be initiated within 30 days of the delivery date.

  • Items returned without an authorized return request will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you find any issues, such as defects, damage, or incorrect items, contact us right away.

Non-returnable Items

Certain items cannot be returned, including:

  • Hazardous materials, items with lithium ion batteries.

  • Promotional sale items and gift cards.

If you have any questions or concerns regarding your item’s return eligibility, please reach out to our support team.

Steps to Return an Order

  1. Log into Your Account
    Access your order history by:

  2. Select Your Order
    Locate the order you wish to return and click the "Return Request" button.

  3. Request a Return
    Select the reason for your return and submit your request.

  4. Receive a Return Label
    Once approved, you’ll receive a return packing label by email. Print it and attach it to your package.

  5. Send Your Item
    Ship the item back using the provided label. Upon arrival at our facility, we’ll inspect your return.

  6. Refund Processing
    If your return meets all eligibility criteria, we will process your refund to the original payment method.

Questions?

We’re here to help! Contact us with any questions regarding your return or our policy.