Refund policy


We have a 30-day money-back guarantee policy. So, if for any reason you are not satisfied with your purchase, you may return it in any condition within 30 days for a refund. Here’s how it works:

Eligibility for Returns

To qualify for a return:

  • The return must be initiated within 30 days of the delivery date.

  • Items returned without an authorized return request will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you find any issues, such as defects, damage, or incorrect items, contact us right away.

Returning Refurbished Devices

Important: Devices ordered online can only be returned using our online process and shipped back to uBreakiFix. We cannot accept returned devices in our stores.

Before returning a refurbished device, remove all screen locks, passcodes, PINs, patterns, fingerprints, face unlock, and account-based locking features so the device can be inspected and processed.

  • For iPhone: Turn off Find My iPhone and remove Activation Lock before shipping the device back. For more information, follow Apple’s instructions
  • For Android: Remove your Google Account from the device, turn off screen lock, and disable tracking features such as Find My Device / Find Hub before shipping the device back. For more information, follow Google’s instructions

    After disabling locking and tracking, back up any personal data you want to keep, then perform a factory reset to erase your information from the device.

    Returns received with active locking, tracking, or account-protection features will not be accepted, and will be returned to you without a refund.

    Refurbished devices come with a 90-day limited warranty.

    Non-returnable Items

    Certain items cannot be returned, including:

    • Hazardous materials, items with lithium ion batteries.

    • Promotional sale items and gift cards.

    If you have any questions or concerns regarding your item’s return eligibility, please reach out to our support team.

    Steps to Return an Order

    1. Log into Your Account
      Access your order history by:

    2. Select Your Order
      Locate the order you wish to return and click the "Return Request" button.

    3. Request a Return
      Select the reason for your return and submit your request.

    4. Receive a Return Label
      Once approved, you’ll receive a return packing label by email. Print it and attach it to your package.

    5. Send Your Item
      Ship the item back using the provided label. Upon arrival at our facility, we’ll inspect your return.

    6. Refund Processing
      If your return meets all eligibility criteria, we will process your refund to the original payment method.

    Questions?

    We’re here to help! Contact us with any questions regarding your return or our policy.